Return Policy
Return Policy – Harrison & Cole Cape Town
At Harrison & Cole Cape Town, customer satisfaction is important to us. If you experience any issues with your order or are not completely satisfied with your purchase, we encourage you to contact us so we can work together to find the best solution.
30-Day Return Policy
Most items may be returned within 30 days of delivery. To be eligible for a return, products must be unused, unworn, and in their original condition, including all tags, packaging, and accessories.
Please note that personalized items, final sale items, and certain promotional products may not be eligible for return.
How to Request a Return
To initiate a return, please contact us at info@harrisoncole.co.za within 30 days of receiving your order.
To help us process your request efficiently, please include:
- A clear photo of the product.
- A clear photo of the shipping label.
- A clear photo of the original packaging.
- Your order number.
- A brief explanation of the reason for your request.
Our team will review the information provided and work with you to determine the most appropriate solution.
Our Resolution Process
At Harrison & Cole Cape Town, we believe every situation deserves individual attention. Depending on the circumstances, we may offer:
- A replacement item at no additional cost.
- An exchange for another size or product (subject to availability).
- A partial or full refund where appropriate.
We encourage customers to contact us first so we can resolve any concerns quickly and fairly.
Return Shipping Costs
Customers are responsible for return shipping costs unless otherwise agreed by our support team.
Refunds
Once a returned item has been received and inspected, we will notify you regarding the status of your refund request.
Please note that original shipping, handling, processing, and fulfillment costs incurred in delivering your order are non-refundable. Where applicable, these costs may be deducted from the final refund amount.
For this reason, the refunded amount may be less than the original purchase price. Any approved refund will be issued to the original payment method within 7–10 working days after approval.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us at info@harrisoncole.co.za within 7 days of delivery and include clear photos of the product, packaging, and shipping label.
Our team will review the issue and may offer a replacement item, exchange, or refund depending on the circumstances.
Policy Updates
Harrison & Cole Cape Town reserves the right to update or modify this Return Policy at any time. The latest version will always be available on this page.
If you have any questions regarding returns, exchanges, or refunds, please contact our team at info@harrisoncole.co.za. We are committed to providing a professional, fair, and customer-focused experience with every order.